Accor Preferred partner benefits, reserved for our clients

Accor Preferred, previously known as STEP, is Accor’s programme for a select group of travel advisors, covering its luxury brands including Raffles, Orient Express, Fairmont, Sofitel and Emblems. Berkeley Travel books through Accor Preferred, which means clients receive complimentary benefits that are not available when booking direct.

No. You pay the same best available rate you would pay booking directly with the hotel, and we charge no booking fee. The Accor Preferred benefits are added on top at no extra cost.

Daily breakfast for two per bedroom, a hotel credit of US$100 or more per stay, a one-category room upgrade on arrival subject to availability, early check-in and late check-out subject to availability, an upgraded welcome amenity and personal attention from the hotel’s senior management. Benefits are attached at the moment of booking.

Accor’s luxury brands worldwide, including Raffles (Singapore, London at The OWO), Orient Express hotels, trains and the Corinthian sailing yacht, Fairmont (The Savoy, Monte Carlo, Banff Springs), Sofitel and Sofitel Legend, and the Emblems Collection. Participation varies by property, which your Travel Designer will confirm.

Yes. Accor treats Preferred bookings as Direct Qualifying Rates, so you still earn Accor Live Limitless points and elite-status nights, and your existing ALL status is recognised and stacks with the Preferred benefits.

The headline benefits are similar: daily breakfast, a US$100 credit and an upgrade when available. The differences are practical. Fine Hotels + Resorts requires a Platinum or Centurion card, while Accor Preferred requires nothing but booking through a recognised agency. Accor gives Preferred bookings its highest upgrade priority, the stays still earn ALL points, and you deal with a named Travel Designer rather than a call centre.

Usually, yes. If you have booked direct on a flexible rate, we can normally rebook the same room and dates through our Accor Preferred channel at the same rate, with the benefits added. Send us your confirmation and a Travel Designer will check what is possible.

You pay the hotel directly, exactly as if you had booked with it yourself. Your card guarantees the reservation and the hotel’s standard cancellation policy applies, which we confirm in writing before anything is committed.

Send us an enquiry using the form below, message the team on WhatsApp, or call +44 (0)20 7099 0777. A Travel Designer will check availability, secure the same rate as booking direct and register your Accor Preferred benefits with the property before you travel.