Preferred partner benefits, reserved for our clients

The Fan Club is Mandarin Oriental’s invitation-only programme for a select group of travel advisors. Berkeley Travel is a Fan Club member, which means clients who book any Mandarin Oriental hotel through us receive complimentary benefits that are not available when booking direct.

No. You pay the same best available rate you would pay booking directly with Mandarin Oriental, and we charge no booking fee. The Fan Club benefits are added on top at no extra cost.

Daily full American breakfast for two, your choice of a US$100 or more food and beverage credit or spa credit once per stay, a room upgrade at check-in with the highest priority of any booking channel, early check-in and late check-out subject to availability, a personalised welcome amenity, and priority waitlist clearance with a no-walk policy on confirmed stays.

Mandarin Oriental hotels worldwide, including Hyde Park and Mayfair in London, Hong Kong, Bangkok, Tokyo, New York, Jumeira in Dubai, Marrakech, Milan and Prague. Your Travel Designer will confirm participation for your dates.

The two are mutually exclusive; you choose one per stay. Fan Club is normally the richer of the two: every benefit applies on each booking, while Fans of MO members choose a maximum of two. Fan Club benefits also combine with Mandarin Oriental’s seasonal free-night offers, which your Travel Designer will confirm before booking.

Watch for Mandarin Oriental’s seasonal complimentary-night offers: a third night free is an effective 33% saving, a fourth night free 25%, and a fifth night free 20%. These run at participating hotels and combine with Fan Club benefits, so the breakfast, credit and upgrade priority still apply on top of the saving.

The headline benefits are similar: daily breakfast, a US$100 credit and an upgrade when available. The differences are practical. Fine Hotels + Resorts requires a Platinum or Centurion card, while the Fan Club requires nothing but booking through a member agency. Fan Club bookings carry Mandarin Oriental’s highest upgrade priority, above card programmes and the hotel’s own website, plus priority waitlist clearance, and you deal with a named Travel Designer rather than a call centre.

Usually, yes. If you have booked direct with Mandarin Oriental on a flexible rate, we can normally rebook the same room and dates through our Fan Club membership at the same rate, with the benefits added. Send us your confirmation and a Travel Designer will check what is possible.

You pay Mandarin Oriental directly, exactly as if you had booked with the hotel yourself. Your card guarantees the reservation and the hotel’s standard cancellation policy applies, which we confirm in writing before anything is committed.

Send us an enquiry using the form below, message the team on WhatsApp, or call +44 (0)20 7099 0777. A Travel Designer will check availability, secure the same rate as booking direct and register your Fan Club benefits with the property before you travel.